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Tickets and the club

Liam

Liam

Well-Known Member
Founding Member
I expect I'll be about 1500 down the list if all the people ahead of me take up the offer!
 
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
They told me on the premium seating sales pitch that 20,000 new season tickets were going to be available.....so if you're in that number (see what I did there) you'll get an offer.
 
Liam

Liam

Well-Known Member
Founding Member
They told me on the premium seating sales pitch that 20,000 new season tickets were going to be available.....so if you're in that number (see what I did there) you'll get an offer.
Winner winner chicken dinner! If I get offered one we'll have a chat about a ticket share or summin @Don Diaz as I'd take it but financially and logistically speaking I can only do about half the home games this season.
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
THST‏ @THSTOfficial 3h3 hours ago
Bronze members in the top 18,465 on the waiting list. You have mail from THFC. We'll let you digest then we'll post our thoughts on here.

Some other comments when asked questions,
how many old STHs didnt renew All but 300 of all ST holders last year

If bronze members choose not to take up a season ticket do they go to the back of the waiting list or will they keep their place on list ? We`ll explain in our comment piece that we'll post later today.

can we choose a cheap seat in wembley and upgrade in the new stadium. i.e. get into new park lane. Yes. No correlation between seating position at Wembley and in the new stadium.

Regards this from the club THST advise waiting for clairification
DBuI3yNW0AEJFYL.jpg


Keep your eyes out for comment from THST,lots of questions being asked about booking in groups,price bands,if you havent had an email and think you should etc
 
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skiathospurs

skiathospurs

Well-Known Member
Founding Member
Wembley phase 3 ticketing: THST comment
6/6/2017




thst-lettering_45_orig.png

Today, THFC opened Phase 3 of the ticketing process for next season at Wembley. We’ve been discussing options with the Club for many months, and lobbying hard for solutions fans have indicated they want to see. As we’ve done before, we’re now going to cover what the Club has decided to do, explain the positions we took, and give the Trust’s view on those positions. We’ve tried to set this out as simply as possible, but it’s a detailed process, so you’ll need to bear with us. To be clear, the Club takes the decisions – we try to influence those decisions.

THE STORY SO FAR
In Phase 1, 70% of existing season ticket holders accepted their recommended seat at Wembley. In Phase 2, all but c 300 existing season ticket holders selected and purchased a seat of their choice. Phase 3 now sees the Club offer new season tickets to those in the top 18,465 of the Bronze waiting list. While we have made our view on pricing clear, we also recognise that successfully moving the vast majority of season ticket holders to new seats they are satisfied with in a new stadium is a significant achievement. We’re particularly pleased the Club has listened to fans’ preference for retaining the current block relationships and for their flexibility in accommodating specific requests throughout this migration phase. This has been a major area of discussion between us and the Club.

PHASE 3 PROCESS
The first wave of offers will go out by email, and hopefully SMS, to juniors in the top 18,465 of the Bronze waiting list who are linked by name, postal address or email address to existing adult season ticket holders. Priority will be given to enable new junior season ticket holders to sit with parents or guardians. This seems a logical step, and one which we know fans have requested.
The first full window will then open for adults and seniors in places 1 to 4,500 on the waiting list. Window 2 will cover those from 4,501 to 9,000 and so on down to window 4, with everyone up to number 18,465 on the waiting list offered a season ticket.
We pushed for an extension to the suggested duration of each window and are pleased the Club subsequently extended those as far as possible. It’s fair to say this is a tight timetable all round but we think a balance has been struck.

HANDLING THE WAITING LIST
We made our position on how we thought the Bronze list should be handled clear in the minutes of our February meeting and May meeting with the THFC Board, and in our comment piece when Phase 1 of this process opened.
We felt members who did not wish to accept the offer of a season ticket at Wembley should still be guaranteed the offer of a season ticket at the new stadium. The Club agreed with this approach at our meeting in May and indicated it would be adopted for Phase 3.
Then, less than 48 hours before Phase 3 was announced, we were told that the Club now felt the “fairest” method was to handle Bronze members in the same way they'd handled existing season ticket holders and to offer no deferment.
We disagree with this decision. Members have paid to stay on the waiting list on the understanding that it was for a ticket at our home stadium in Tottenham. While Wembley was the preferred choice for the Club’s year away from N17, we knew there would be practical difficulties for a proportion of members getting to Wembley next season.
We also disagree with the decision to offer no sabbatical for existing season ticket holders. And we disagree with the view that the offer to an existing season ticket holder to renew a season ticket is directly comparable to the offer of a new season ticket to a member on the waiting list.

WHAT THIS MEANS FOR BRONZE MEMBERS
Bronze members in the top 18,465 of the waiting list will be offered a season ticket. If that is taken up, they are permanent season ticket holders. If they reject the offer, they maintain their place on the waiting list and will be offered another chance at a season ticket when they are next available. That complies with terms and conditions, and is the same situation as has existed previously. We believe that as circumstances have now changed, those on the waiting list should have been given the option to defer until next season.

Roughly 500 season ticket holders drop out for various reasons each season. A process called ‘churn’. It is possible there will be a limited number of season tickets available in the new stadium in addition to the usual churn, but this won't be guaranteed. So, to guarantee a season ticket in the new stadium, those offered season tickets this summer will need to take up that offer.

EASING THE BURDEN
To make the financial commitment less of a burden, we've checked the payment options. The V12 instalment finance scheme is available to spread payments over a 10-month period, interest-free (with a small set-up charge). The Club will include full details of how to apply through V12 Finance in their upcoming communications.

Also, Junior and Senior One Hotspur members offered season tickets will be eligible for concessionary pricing in every area of Wembley, priced at 40% of the full adult rate.

SELECTING SEATS
THFC wants to keep all season ticket holders together in Levels 1 and 2, the lower tiers. There will be limited options in Level 5, the upper tier.

We understand the desire to fill the lower tiers for atmosphere reasons, and also to give the option not to open up to full capacity for every game. But closing off the option of cheaper season tickets throughout all of Level 5 restricts choice and is regrettable, particularly when the pricing structure the Club has chosen is considered.

We will be monitoring availability as Phase 3 moves into window 4 to ensure members are not being asked to pay top prices for seats in Levels 1 and 2 and that sufficient choice is made available in Level 5.

PRACTICAL POINTS
We stressed that the interactive seating plan needs to be compatible with all browsers and that the correct prices need to be displayed when Bronze members are selecting their seats: problems which caused issues during Phase 2.

The Club tells us the interactive seating option cannot currently be made available on iOS. So fans need to use a Windows-based device that supports Flash in order to view the interactive seating plan. We are now assured this will be rectified for the first match day on-sale window of the new season.

We have also stressed that the ability to select seats in groups but pay individually, as happened in Phase 2, needs to be made available to new season ticket holders. We’re currently awaiting confirmation this will be the case.

NEXT STEPS
THFC has agreed to update THST on the take up after the initial 18,465 offers have gone out. Next steps will then be agreed regarding the approach for those outside the top 18,465 One Hotspur members. This will be during w/c 26 June.

We have asked that the Club ask fans rejecting the offer of a season ticket for their reasoning, something that could inform any next steps.

Phase 4 will open in early July and those not offered a season ticket will have the option of purchasing a one season pass for Wembley only. Price and quantity available will be confirmed at the close of the Phase 3 windows.

We are still awaiting confirmation of match day pricing and the pricing for the rest of Level 5. We believe this information should have been made available as soon as season tickets went on sale. Fans are being asked to buy season tickets when the prices of the sum of its parts are yet to be determined, and this cannot be right, especially in the unique circumstances of this season.

MORE TO COME
There are still a few pieces of information on ticketing to come, and we will continue to comment on them and provide clarification where necessary. There is a lot of information to give out because of the unique circumstances we are now in, and we understand the Club does not want to overload people with detail. We would have preferred an approach that saw all the top-line information given at once so fans had an overall picture, after which detailed information could have been released step by step. The Club has opted for a different approach, so we are trying to provide as clear a picture as we can within those parameters.

We know fans still want to hear about match day pricing and the ticket exchange, among other things, and we understand announcements on these subjects are in the pipeline. As we have emphasised, all decisions are made by the Club, so we have to wait for their announcements before releasing any comment of our own.

We will be providing further comment as more information is released in the coming days and weeks.

THST Board
7 June 2017
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
Here are my thoughts for what its worth,THST are rightly being coy about positions on the waiting list, however here is the truth no one has mentioned yet as far as I can tell.Yes if you are position 14,567 on the waiting list and defer this year next year you will hold your position relative to those who take up this season at wembley (meaning if 10,000 in advance of your position take it up at wembley next season you would be 4,567 on the waiting list).That is purely to make the math simple not what will happen?
Now here is the angst with defering,if the club add 18,500 new STHs this year and you defer,those 18,500 will definatly have a season ticket at NWHL.If the club add 3,000 season tickets at NWHL on top of the new 18,500 then season ticket waiting list number 4,567 would not get you a ST at NWHL.
Is that how everyone else sees it,?For me in my opinion there is a risk in deferring if people believe they would still automatically get a NWHL ST,because they (THFC) will get 18,500 new STHs this year even if they go down as far as 25,000 on the waiting list,so anyone thinking of saving a few bob and deferring this season,find out if the above scenario will effect you for NWHL.
food for thought.
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
Here are my thoughts for what its worth,THST are rightly being coy about positions on the waiting list, however here is the truth no one has mentioned yet as far as I can tell.Yes if you are position 14,567 on the waiting list and defer this year next year you will hold your position relative to those who take up this season at wembley (meaning if 10,000 in advance of your position take it up at wembley next season you would be 4,567 on the waiting list).That is purely to make the math simple not what will happen?
Now here is the angst with defering,if the club add 18,500 new STHs this year and you defer,those 18,500 will definatly have a season ticket at NWHL.If the club add 3,000 season tickets at NWHL on top of the new 18,500 then season ticket waiting list number 4,567 would not get you a ST at NWHL.
Is that how everyone else sees it,?For me in my opinion there is a risk in deferring if people believe they would still automatically get a NWHL ST,because they (THFC) will get 18,500 new STHs this year even if they go down as far as 25,000 on the waiting list,so anyone thinking of saving a few bob and deferring this season,find out if the above scenario will effect you for NWHL.
food for thought.
I have asked THST if this is correct ICYMI
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
Here are my thoughts for what its worth,THST are rightly being coy about positions on the waiting list, however here is the truth no one has mentioned yet as far as I can tell.Yes if you are position 14,567 on the waiting list and defer this year next year you will hold your position relative to those who take up this season at wembley (meaning if 10,000 in advance of your position take it up at wembley next season you would be 4,567 on the waiting list).That is purely to make the math simple not what will happen?
Now here is the angst with defering,if the club add 18,500 new STHs this year and you defer,those 18,500 will definatly have a season ticket at NWHL.If the club add 3,000 season tickets at NWHL on top of the new 18,500 then season ticket waiting list number 4,567 would not get you a ST at NWHL.
Is that how everyone else sees it,?For me in my opinion there is a risk in deferring if people believe they would still automatically get a NWHL ST,because they (THFC) will get 18,500 new STHs this year even if they go down as far as 25,000 on the waiting list,so anyone thinking of saving a few bob and deferring this season,find out if the above scenario will effect you for NWHL.
food for thought.
Well put and important information @Havocc take note before you defer....
 
TettenhallHotspur

TettenhallHotspur

Well-Known Member
I've had my email. Haven't decided yet whether to take it up, turn it down and hope I don't have to wait too long for one in NWHL, get 2 season tickets between the 4 of us who go together (although then we obviously can't all go together),or find someone who would want to share 4 tickets taking them all for half the games.

It would help if we knew what the plans were for ticket reselling as I won't be able to make every game.

Pricing for anyone who wants it:
Season-Ticket-Wembley-Map.jpg
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
Here is a rough take on the ST situation,not trying to influence anyone`s choice but here is my very rough take on this year at wembley and the following season.
We are adding a net 18,000 season tickets to the system (THST say 500 or so have what they call churned,changed over organically) so that means approx 40,000 season tickets from august 2017.The club will not reduce that amount for NWHL as that would be taking them away,so lets stick with;
40,000 STHs going into NWHL (current plus the new 18k)
3,000 away fans
2,000 corporate/thomas cook,players/staff tickets (probably higher)
16,000 for members/open sale

61,000 total capacity

Even if THFC decide to add more STHs to NWHL its going to be in the low 1000s,once the new 18,500 take the option this year,next year may well be only a few 100 changing over or being offered,the terminolgy of if you defer you keep your place on the waiting list,may well be true,but who wants to be 2,000 on the list without a seat at NWHL?if you dont mind waiting a year or two for the inevitable first seasons churns of in&outs then waiting isnt so bad a gamble,if you want 1st season at NWHL,I would consider the premise I have offered before deciding

Would love to hear if anyone has any figures/ideas on this too?.
 
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
Can all you proper Yids....you must be if you're above 18465 in the list, stop teasing and let me know via PM if you are going to decline the offer of a ST. Thanks in advance!
 
Havocc

Havocc

Well-Known Member
Founding Member
I think the point made by Skia is valid, makes me concerned I will miss out. I may have to take the option
 
Havocc

Havocc

Well-Known Member
Founding Member
I've had my email. Haven't decided yet whether to take it up, turn it down and hope I don't have to wait too long for one in NWHL, get 2 season tickets between the 4 of us who go together (although then we obviously can't all go together),or find someone who would want to share 4 tickets taking them all for half the games.

It would help if we knew what the plans were for ticket reselling as I won't be able to make every game.

Pricing for anyone who wants it:
Season-Ticket-Wembley-Map.jpg

What's the finance package like, is it the amount spread in over 10 months or does it include additional charges. I cannons access until the 16th

Ignore, just read the note from the trust
 
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Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
Here is a rough take on the ST situation,not trying to influence anyone`s choice but here is my very rough take on this year at wembley and the following season.
We are adding a net 18,000 season tickets to the system (THST say 500 or so have what they call churned,changed over organically) so that means approx 40,000 season tickets from august 2017.The club will not reduce that amount for NWHL as that would be taking them away,so lets stick with;
40,000 STHs going into NWHL (current plus the new 18k)
3,000 away fans
2,000 corporate/thomas cook,players/staff tickets (probably higher)
16,000 for members/open sale

61,000 total capacity

Even if THFC decide to add more STHs to NWHL its going to be in the low 1000s,once the new 18,500 take the option this year,next year may well be only a few 100 changing over or being offered,the terminolgy of if you defer you keep your place on the waiting list,may well be true,but who wants to be 2,000 on the list without a seat at NWHL?if you dont mind waiting a year or two for the inevitable first seasons churns of in&outs then waiting isnt so bad a gamble,if you want 1st season at NWHL,I would consider the premise I have offered before deciding

Would love to hear if anyone has any figures/ideas on this too?.
I think
the only figure that is missing is the 8000 'premium seats' and the corporate box seats will be higher? I reckon there will be about 8- 10000 seats available for Bronze Lilywhite per game. Probably about right.
 
Liam

Liam

Well-Known Member
Founding Member
SEASON TICKET WAITING LIST POSITION

6110

Although I will be turning this down for Wembley, but will remain on the list for the new staduim
Yeah turn it down mate, the more that Do that the better my chances are!!!

Seriously though, I think you should take it.
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
I think the point made by Skia is valid, makes me concerned I will miss out. I may have to take the option
I only pointed this out,cos I have seen many on twitter saying they will defer when they were told they wouldnt move down the waiting list as a consequence.But once new season tickets have been added,depending on NWHL quota of STs I think many are unaware of the consequence or possible consequence should I say.Neither THST or THFC have communicated this,the fact you stay same relative position on the waiting list doesnt fully explain that people deserving/entitled to a NWHL ST may well be disappointed in a years time.There will be a lot of bad feeling from those who havent understood fully,If you have any doubts ask around, thst will answer your email even if you are not a THST member.

Edit;THST are now strongly advising to take up ST or miss out
 
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skiathospurs

skiathospurs

Well-Known Member
Founding Member
I think
the only figure that is missing is the 8000 'premium seats' and the corporate box seats will be higher? I reckon there will be about 8- 10000 seats available for Bronze Lilywhite per game. Probably about right.
Personally I believe that from what has been communicated before,after this huge increase to around 40k STHs,that is the approx number the club is looking for,I dont think next year they will add another 5,000 or even many more than the 40k? But thats a personal view from what I have read from thst/thfcmeetings but not definative policies.

edit;THST answered this a few posts down
 
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skiathospurs

skiathospurs

Well-Known Member
Founding Member
Further to my tweet to THST I have more replies when others have jumped on the question.The original question I sent was if my post "here are my thoughts for what its worth" was correct.I sent THST a link to this thread and that post.


@MabbuttsLeftNut 9h9 hours ago

Replying to @skiathospurs @THSTOfficial


1f914.png
just read your work, thank you.I'm 4,078 on the waiting list, there's still a chance I'll miss out next year?



THST‏ @THSTOfficial 1h1 hour ago
Replying to @MabbuttsLeftNut @skiathospurs
if you reject the offer of a ST now and they sell all of the 18645 available then you may miss out next year.

THST‏ @THSTOfficial 1h1 hour ago


Replying to @MabbuttsLeftNut @skiathospurs
So to guarantee a ST when we move into the new stadium, you need to take one now.


Thats quite a change in advice over 12 hrs
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
More Q&A on twitter,honestly those who knock the trust,yes they arent perfect,but THFC arent handling questions individually so speedily.

Me my wife and daughter are able to get season tickets but are all different places on the waiting list. Are we able to get 3 together?
You'll need to wait until whatever window the one furthest down the list is and then you can all buy together.

I am 92nd on the ST list but planned not to take a ST at Wembley but would take it for the new ground. How likely am I to get at new ground
Being honest, I'd say pretty much nailed on given that some in front of you will take the offer. There'll be 'some' next year. Just not many

Do you know number of ST that will be available for new ground? I guess if I don't take this year locations in new ground limited to choose
Not a clue at this stage but yes, you'd select your seat after the existing 38,000 ST holders.

Will new season ticket holders maintain old loyalty points or will they start again?
Once you become a ST holder, you join a separate LP scheme so you start again. All ST holders have priority over members.

I think we had 22,500 ST holders at WHL, so adding 18,500 gives approx 41,000. Do we know how many Spurs are aiming at for the new stadium?
We had 19,500 in WHL. So, they're aiming for 38k or thereabouts in the new stadium.
On top of which There's 8k premium, 3k away fans in the league and we have to cater for match day sales for members.
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
Those after 18,645 on the list will be contacted after phase 4 if take up allows.
ICYMI
 
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
Personally I believe that from what has been communicated before,after this huge increase to around 40k STHs,that is the approx number the club is looking for,I dont think next year they will add another 5,000 or even many more than the 40k? But thats a personal view from what I have read from thst/thfcmeetings but not definative policies.
I agree, I was told by a THFC employee that there would be around 41k season tickets in the new stadium.
 
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
@TettenhallHotspur if you're not going to take up the offer can you PM me and see if we can help each other out? Possibly sharing in some way.

Am I sounding desperate enough yet....????!! ha ha
 
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