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THST - Tottenham Hotspur Supporters Trust

skiathospurs

skiathospurs

Well-Known Member
Founding Member
In post #58 above, Jonathan Waite was present, October 2018, Very sad. The team wore black armbands against Chelsea.
there we also 2 ex-players who died recently and another member of staff,so said commentator
 
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
I read that it was Jonathan Waites funeral last Wednesday 19th.....just before Arsenal’s. perfect send off for Jonathan RIP.
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member





Stadium gets rave reviews in biggest survey of Spurs fan opinion

7/30/2019






Picture

The new Tottenham Hotspur Stadium has been rated a hit by a stunning 95% of fans who responded to the annual survey of fan opinion carried out by the Tottenham Hotspur Supporters' Trust. This year over 4,300 fans, the most to respond in the survey’s six-year history, gave their views on a range of issues from ticketing to TV scheduling to national campaigns. But it is the positive response to the new stadium that catches the eye.



While the Club made much of putting the fans at the centre of its plans for the new ground, it’s safe to say plenty were sceptical about whether what would be delivered would be what fans wanted, and whether it would feel like home. With 95% of respondents saying they were satisfied with the fan experience, there can be no doubt that the Club succeeded on both counts. There are, inevitably, some areas that need to be improved – particularly around stewarding.

It’s possible the new stadium has been embraced so warmly because people were so tired of Wembley – only 52% of fans were satisfied with our first season there, and the long and uncertain wait during last season didn’t create more love – but even so, a 95% approval after just seven games needs no further qualification.

There’s more on exactly what fans love about the stadium, plus how it is changing match-day habits, in the full results of the survey which we’ve published in an illustrated booklet. And we’ll be taking a deeper look at the results in this and other areas, and what they mean, over the next few days in a series of stories on our website.

We also asked about ticket allocation and pricing, both home and away, and looked at what One Hotspur members expect from their membership. The answers make interesting reading. Dissatisfaction with ticket pricing and the removal of cup credits from Season Tickets remains high, away ticket allocation continues to divide opinion, and the need for the Club to address the issue of ticket availability for members is demonstrated more strongly than ever. More in our ticketing story later this week.

One other eye-catching finding was that 81% of those who answered our survey said they had been inconvenienced by games being moved for live broadcast. When eight out of 10 members of your customer base say they are facing problems because of the way a commercial deal works, surely even the football authorities have to concede there is a problem? Especially when those customers are a key part of the ‘product’ being sold. We’ve said for some time the TV tail is wagging the football dog, and these latest findings are further evidence of that.

We also asked about match day atmosphere – it’s also rated highly in the new ground but there are some puzzling findings on the subject of visual displays of support. More later this week, along with fan views on national campaigning work, and of course how the team and the Club’s owners have performed this year. And there’s some quite encouraging feedback for us at the Trust too.

All the findings from our survey are used to inform the work we do during the year. That work can be done more effectively if more people join. If you’re not a member, joining is one click away. If you are, please pass the link on to at least one non-member.

Look out for stories on the stadium, ticketing, the team and the Club, and national and international issues affecting fans in the coming days. You can read the full set of survey results below.


THST Board
30 July 2019


thst_annual_fans_survey_2019.pdf
Download File
 
Finchbee

Finchbee

Player in Training.
Still trying understand what the other 5% thought
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
Amazing how they never bring up the flawed loyaly point scheme
I dont know how it could really be run differently?i have seen the arguments and solutions proposed on twatter,the main unfairness is in the continued buying for games not attended to earn the points IMO.Whats the answer to that,ID on tickets?.In fairness to the trust they did ask for clarity on away tickets for premium/comp for players/staff etc,which is a shocking.I would guess non attendance could easily be checked through access card use,but then again others frequently use others cards.It will always be a flawed system whatever they choose.

the Club confirmed that a maximum of 12.5% of tickets for away games went to Premium members, with a small number going to Academy players, staff, sponsors and partners etc. which varied only marginally game to game. DMC explained this was the rough breakdown for every away game, with c 85% of tickets going to General Admission Season Ticket holders
 
Finchbee

Finchbee

Player in Training.
I dont know how it could really be run differently?i have seen the arguments and solutions proposed on twatter,the main unfairness is in the continued buying for games not attended to earn the points IMO.Whats the answer to that,ID on tickets?.In fairness to the trust they did ask for clarity on away tickets for premium/comp for players/staff etc,which is a shocking.I would guess non attendance could easily be checked through access card use,but then again others frequently use others cards.It will always be a flawed system whatever they choose.

the Club confirmed that a maximum of 12.5% of tickets for away games went to Premium members, with a small number going to Academy players, staff, sponsors and partners etc. which varied only marginally game to game. DMC explained this was the rough breakdown for every away game, with c 85% of tickets going to General Admission Season Ticket holders
I suppose so...I guess I am just bitter because a) I lost all my LOYALTY points and b) I like over 80% of ST holders will never get an away ticket.

For me they should change the way they allocate tickets....But that will never happen
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
I suppose so...I guess I am just bitter because a) I lost all my LOYALTY points and b) I like over 80% of ST holders will never get an away ticket.

For me they should change the way they allocate tickets....But that will never happen
It will just take time,i noticed we sold all 1500 olimpiacos tickets and about 700 turned up,where the club can act is making sure people not attending personally dont get the points.Its one reason i dont agree with the £30 away ticket cap,just encourages people to buy and if you dont sell the ticket on ah well its only 30 quid for 3pts,as long as they still get the emirates ones eh!
 
Finchbee

Finchbee

Player in Training.
It will just take time,i noticed we sold all 1500 olimpiacos tickets and about 700 turned up,where the club can act is making sure people not attending personally dont get the points.Its one reason i dont agree with the £30 away ticket cap,just encourages people to buy and if you dont sell the ticket on ah well its only 30 quid for 3pts,as long as they still get the emirates ones eh!
£30 Something the trust pushed for....funny that. Should be a ballot for all..thats fairest...or have a cap on away games you can attend
 
Don Diaz

Don Diaz

Zero tolerance of Numpty's
Founding Member
It will just take time,i noticed we sold all 1500 olimpiacos tickets and about 700 turned up,where the club can act is making sure people not attending personally dont get the points.Its one reason i dont agree with the £30 away ticket cap,just encourages people to buy and if you dont sell the ticket on ah well its only 30 quid for 3pts,as long as they still get the emirates ones eh!
There's nothing wrong with rewarding loyalty, some of these people have surely earned it., but they need to enforce via our own travelling stewards an ID check to stop tickets being resold and where/when caught a loyalty point deduction. That would stop the practice and eventually filter down. in addition 10% of the allocation could be balloted on a free for all to ST holders with fewer points. That would also improve the distribution.
 
skiathospurs

skiathospurs

Well-Known Member
Founding Member
There's nothing wrong with rewarding loyalty, some of these people have surely earned it., but they need to enforce via our own travelling stewards an ID check to stop tickets being resold and where/when caught a loyalty point deduction. That would stop the practice and eventually filter down. in addition 10% of the allocation could be balloted on a free for all to ST holders with fewer points. That would also improve the distribution.
Then us members would complain at not being in the ballot!!

End of the day everyone wants the system that gives them a ticket,the ones propping up their status by selling tickets and keeping points is the real injustice in the system.
 
Finchbee

Finchbee

Player in Training.
Then us members would complain at not being in the ballot!!

End of the day everyone wants the system that gives them a ticket,the ones propping up their status by selling tickets and keeping points is the real injustice in the system.
Ballot gives more chance tho !!
 
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